For my wedding gift, my wife gave me an Amazon Kindle. It was something that I have been wanting for a while, but after receiving it, was completely shocked at how much I wound up loving it. Recently, my screen stopped working, which given my love for the device, was somewhat devastating.
I called Amazon Kindle support tonight, and within 5 minutes, they have agreed to send me a brand new Kindle priority mail and an easy to use, free UPS shipping label to return the old device. All I apparently have to do when I get the new unit is add it to my Amazon account and I will have everything I did before. It was worried I would be massively disappointed (and pissed) if they told me I was SOL and needed to buy a new device, but they where very good, and I am happy once again, looking forward to my mail coming in the next day or so.
